Will I always have the same Majar?
What activities are offered?
Drying / drying clothes
Folding and storage of linen
Stripping the oven
Cleaning windows and glass surfaces
Pick up and drop off of dry cleaning
Pick up and drop off of special item
Pick up and drop off of items to be recycled
Pick up and drop off of your mail and package
Finding a babysitter
And much more…
Is there a prior visit to make?
Yes ! In order to personalize our service with your habits we do a first “rendez-vous” at your apartment, free of charge with a Majar Coordinator.
Can I cancel a service?
5 Calendar Days before your next visit: no cancelling or rescheduled fee will be incurred.
4 to 2 calendar days before your next visit: 50% of cancelling or recheduled fee will be incurred.
Less than 48 hours before your next visit: 100% of cancelling or rescheduled fee will be incurred
How to set up additional activities?
Our range of additional services, whether recurring or punctual, are directly set up by Mary & Jarvis. A simple text message or email is enough to describe your desire, and it's over!
Do I need to provide cleaning products?
Do I have to provide the necessary materials for the household?
Do I have to be there when activities are performed?
How do you manage my home keys?
How do the "Essential Delivery" activities work?
You tell us by mail what you need and we will organize for your next visit.
Payment & Fee
Is there a minimum of consumption?
In order to guarantee optimal quality, and thanks to our experience feedback, we have chosen to limit the number of daily interventions of our Majars. This sets at 2h the minimum service per visit.
How can I terminate the service of Mary & Jarvis ?
Without any administrative difficulty since it is enough to notify us your will by email.
When is payment due?
What are the registration / termination fees?
Is there a management fee?
Is the payment secured?
What happens if I forget to pay on time?
You have 14-days to pay your invoice. If you forget to do so a 10% penalty will be charged.