Will I always have the same Majar?
What activities are offered?
In addition to the usual Indoor Care home keeping service (cleaning, ironing, folding, tyding up), Mary & Jarvis offers you the following services:
Extra services such as cleaning outside windows
Holiday Relief: watering plants, feeding your pets, declutter your mailbox, home check, in home delivery.
- Craftmen service: painter, electrician, handyman, gardener, small move out within the city.
Participate in sustainable actions: rechannel your unwanted belongings for a second purpose with charity social organisations.
Lifestyle Service coordination: Yoga teacher, interior designer, home organizer, fitness trainer.
Is there a prior visit to make?
Yes ! In order to personalize our service with your habits we do a first “rendez-vous” at your apartment, free of charge with an Area Coordinator.
Is there a minimum of hours to start the service?
In order to guarantee optimal quality, and thanks to our experience feedback, we have chosen to limit the number of daily interventions of our Majars. This sets at 2h00 the minimum service duration per visit.
How can I terminate the service of Mary & Jarvis ?
If you feel like terminating our service, notify us by a simple email and the service will end 4 rolling weeks after the termination email has been received and confirmed.
Can I cancel/postpone a service?
Up to 2 Calendar days before your next visit: no cancelling or rescheduled fee will be incurred.
48 hours before your next visit: 50% of cancelling or recheduled fee will be incurred.
Less than 24 hours before your next visit: 100% of cancelling or rescheduled fee will be incurred
What are the registration / termination fees?
How to set up additional activities?
Our range of additional services, whether recurring or punctual, are directly set up by Mary & Jarvis. Get in touch by email and make sure to describe your desire with as much details as possible.
Do I need to provide cleaning products?
Do I have to provide the necessary materials for the household?
Do I have to be there when activities are performed?
How do you manage my home keys?
Are my belongings insured?
Yes we are insured against damages with Generalli Deutschland with our Betriebs-Haftpflichtversicherung amounting to up to 3.000.000,00€
Who are the Majar?
Majars are our employee and homekeeper insuring that your needs are covered. They have experience either in the hotel industry or already as homekeeper with at least 1 year of experience. They have access to ongoing training and review. Our feedback is also important for us to know where to improve.
Payment & Fee
When is payment due?
Is the payment secured?
What happens if I forget to pay on time?
You have 14-days to pay your invoice. If you forget to do so a 10% penalty will be charged for every 14 weeks of delay.
How does the invoicing work?
You will receive an invoice per email at the end of the month's last service. The invoice is directly payable via the link provided in the email and a pdf version can be saved for your own bookeeping.
How do I pay?
You can pay via bank transfer, Paypal or Credicard